Shipping & Deliveries Policies

Shipping & Deliveries Policies

Carlos and Kate primarily ships complete orders to multi-family residential complexes (apartments). Shipping times vary depending on date of purchase and the specific products ordered. If you have a question about your product's specific order time, please feel free to email us at support@carlosandkate.com.

Shipping Details

  • Purchasing and shipping is available only within the 48 contiguous United States. 
  • We cannot ship to PO Boxes, APO (Army Post Office), FPO (Fleet Post Office, DPO (Diplomatic Post Office) destinations or to freight forwarders. 

 

Delivery Details

There are three types of deliveries.

  1. Standard Delivery

Items in their original packaging are delivered to the apartment parcel post area.  No need to meet the driver. Shipments do not require a signature.

  1. White Glove - $149

With a 3 hour delivery window,.  Shipments require an adult 18 or older to be present at time of delivery. Freight includes delivery, placement in area/room of choice, unpacking and removal of all packaging materials, and any furniture assembly required. You will be contacted by our carrier when the product is shipped to schedule your delivery.

  1. Day before Move-in “Furnished Home” - $199

No need to be present!  Our driver will set up your furniture BEFORE you move in, simplifying your move into a “Furnished Apartment”.  Your move is difficult enough, let us handle your furniture.